Finance and payments

Have a payment related question? Read on to find out more.

/What currency do you accept and what are the accepted payment methods?

Payments must be made in USD ($), no other currencies are accepted. You can purchase your pass online using all major credit card providers and you can also request to pay via invoice.

/How do I pay by bank transfer/invoice?

You can request to pay by bank transfer up until Sunday, 14 April 2024.

To activate this function, please email the Delegates Team with your associated account email. Please note this option is reserved for larger bookings, where possible we ask you to make the payment via credit card.

Once this option is activated, you will see it in your account on the checkout page and you will be able to place your order. An invoice will be sent to the designated billing contact within 24 hours and is due for immediate payment.

Any bookings made via bank transfer enter into a binding contract where full payment is required as per our Terms and Conditions.

/How can I update the details on my invoice?

If you need to update your invoice details, including changes to the company name or company address please contact our Finance Team and provide your booking order reference number. After an invoice has been generated, adjustments to its value or the removal of delegate passes cannot be made, as per our Terms and Conditions.

For any invoice update requests received after Sunday, 14 April 2024, note our Finance Team will address them post-show. Note that full invoice payment is still required to access the show.

/What should I do if I run into an error when attempting to make a payment online?

If you encounter issues at the time of attempting payment, check the common scenarios and actions below:

Card security block:

  • Message: ‘For security reasons, we are unable to process your payment. Please contact your card provider before reattempting payment’
  • Action: Contact your card provider to address potential issues like location or currency restrictions.

Sanctions Check:

  • Message: ‘The country you selected is under sanctions.’
  • Action: Contact the Delegates Team to activate the bank transfer option to proceed with your order. Please note some companies might be subject to a sanction review before confirming your booking.

Blank page after placing an order:

  • Message: "Blank page"
  • Action: Refresh the page and check your purchased orders; if the pass is still in the pending orders section contact the Delegates Team for further guidance to avoid a double charge.

Have a pass already

Check out our plan your trip portal.