Finance & Payments
See here for any finance or payment related questions
Accepted payment methods
Payments must be made in USD ($), no other currencies are accepted. You must make all your pass purchases directly via our Pass Picker.
Our accepted payment methods are as follows: VISA, MasterCard, American Express, Maestro, JCB, Discover, Diners Club, Union Pay & Alipay.
We also accept payments via Invoice/Bank Transfer, to have this option activated for your account, please reach out to the Delegates team at asia@money2020.com.
All pass orders must be made online via the Pass Picker. But don’t worry you can still pay using bank transfer. To enable the option to pay using this method, please email asia@money2020.com.
Our team will activate this option for your account, and you will see ‘Bank Transfer’ listed under payment methods at checkout. After selecting it and clicking ‘Place Order’, an invoice will be automatically generated using the billing details provided (please allow up to 24 hours to receive an invoice). This invoice will be due for immediate payment upon receipt.
You will also receive a confirmation email with your Order Number.
If you encounter issues at the time of attempting payment, check the common scenarios and actions below:
Card security block:
- Error message: For security reasons, we are unable to process your payment. Please contact your card provider before reattempting payment
- Recommended action: Contact your card provider to address potential issues like international transaction locations, security authentication, or currency restrictions.
Government-imposed sanctions:
- Error message: The country you selected has been sanctioned. This means you may not be able to use all of the payment methods below.
- Recommended action: Please note some companies' countries might be subject to a sanction review before we can confirm your booking/accept your payment. Get in touch with the Delegates team at asia@money2020.com for further information and to activate the bank transfer/invoice option so you can place your order.
Page goes blank at the time of placing your order:
- Error: Blank page
- Recommended action: refresh the page and check whether your order has been moved to the purchased orders section of your account. If this is not the case and the pass is still in the pending orders section, get in touch with the Delegates team for further guidance to avoid a duplicate charge.