Useful information at the show

When you enter Money20/20 Asia for the first time, you’ll need to collect your badge from Badge Pick Up. Everyone will need to always wear a badge onsite – this will be your passport to the show.

You will receive a badge barcode email with instructions and key info a few days prior to the show. It will also be available under “Badge Pick Up” in the Connect App.

For full info on how to collect your badge visit our Badge Pick Up page.

The show is fully accessible and you will find an interactive floor plan with signage for accessible routes, lifts and restrooms. Please don’t hesitate to reach out to staff when you arrive, they will be easy to spot in ‘Staff’ t-shirts and Staff Support badges.

We offer reserved seating at our main stages and line skip for anyone with reduced mobility. There will be a discreet icon on your badge to let staff know you require access to these services. You can let us know ahead of time if you have reduced mobility or special requirements by updating your pass registration details online, contacting us or come see us at one of our Info Desks or at Badge Collection at the show.

• CLOACKROOM: Hall 1 Ratcha side - Opening times: Tues 8:00 - 20:30 I Weds 8:00 - 18:30 I Thurs 8:00 - 17:00
• LOCKERS: Level B1, payment per user - Opening Times: Monday to Friday, 7:00- 22:00.
• MONEY20/20 INFO DESKS: Hall 3, Entrance Counter and inside Money Hall next to Money20/20 Sales Lounge - Opening Times: Tues 8:30 - 18:00 I Weds 9:00 - 18:00 I Thurs 8:00 - 16:00
• DISABLED ACCESS: Lift access to all levels.
• MULTI FAITH ROOM: Level LG Behind of After You - Opening Times: Monday to Friday, 8:00am – 19:00pm.
• MOTHER’S ROOM: Level LG Outside Hall 5 - Opening Times: Tuesday-Thursday, 8:00 – 20:00.
• BUSINESS CENTRE: Level G (Ratchadaphisek Road) - Opening Times: Monday to Friday, 8:30 - 19:00.
• LOST PROPERTY: All lost property will be handled at QSNCC Info Desk opposite Hall 1 – open 24 hours
• ATM MACHINE: Level B1 Food Street, Level LG Side Pacamara B1 (SCB, KBANK, KTB KTB) LG (KBANK, KTB, BAY BAY) - Opening Times: Monday to Friday, 7:00 – 21:00.
• TAXI METER SERVICE: Lakeside Entrance 4 - Opening Times: Monday to Friday, 8:00 – 19:00.
• PARKING: Delegates can get their parking ticket stamped at Hall 3 lakeside Info Desk - Opening Times: 5:00 – 00:00

Complimentary food, drinks, snacks are available throughout the show. Vegetarian and vegan options will be widely available, as well as a range of non-alcoholic drinks at all bars and networking events. Lunch is served daily from 11:30-14:30.

All allergens and ingredients will be clearly highlighted across all food products and menus.

Halal meal pickup will be in Food Hall East.

Kosher meals: please note while we will be unable to provide 100% certified kosher meals prepared by a kosher chef, our catering will include some ingredients that meet kosher dietary requirements.

For more information on food offerings see our Food & Beverage page.

Inside the show, we have medics, trained first-aiders and security staff on-site to assist. If you or someone you know is feeling unwell, explain your concern to a staff member (in “staff” t-shirts) who can help assist and guide you in the right direction. Remember to carry your medical insurance details if you’re an international visitor.

If someone is extremely unwell, including but not limited to: incapable walking or standing, trouble breathing, experiencing chest pain or other serious symptoms, please call 191 immediately.

Remember to drink plenty of water and take breaks to rest and recharge around the venue and when exploring the city.

For full details visit our Staying Safe at Money20/20 page.

To ensure the safety, security, and best overall experience for all attendees and staff of Money20/20, it is imperative that all participants abide by the Show Code of Conduct.

Our expectation is that every delegate, representative, and partner attending one of our events or interacting with our brand, as well as every member of the Money20/20 team is behaving in a decent, fair, responsible, and reasonable way towards our colleagues, company property, customers and suppliers. Everyone at our show or working with our brand has the right to feel safe, welcomed, supported, treated with respect, and heard. Money20/20 may act if it feels any individual or group has failed to meet the standards set by this Code of Conduct. This could include revoking the individual or group's show passes without a refund, but further action could also be taken, which could involve informing the appropriate authorities.

If you experience a violation of this Code of Conduct at the show please contact a member of staff or use our email feedback@money2020.com to let us know. If you feel uncomfortable in any situation while at the show, please attempt to remove yourself from the situation or approach a Money20/20 staff member for assistance (dressed in branded T-Shirts).