Rupa Ramamurthy is a seasoned leader in Banking, Financial Services & Insurance, serving as Senior EVP and Global Banking & Service Delivery Lead at TP. She oversees end-to-end service delivery and digital transformation for international banking operations across the UK, US, UAE, Europe, and India. With over 28 years of expertise in core banking, payments processing, trade finance, and financial crime, Rupa combines operational rigor with a transformation-first mindset. A certified FinTech and Financial Blockchain professional from IIM Calcutta and a Six Sigma Black Belt, she brings both technical depth and strategic foresight. At Money20/20 Asia, Rupa will share how AI-powered personalisation can eliminate friction in financial services and deliver seamless customer experiences at scale. As the leader of TP Women for India and the Middle East, she champions diversity as a driver of innovation.