Susan Elmesslamy is a seasoned operations executive and the Chief Operating Officer at Optivide, a forward-thinking startup leveraging AI-powered financial planning and blockchain security to amplify individual climate action through a gamified mobile app. With over a decade of experience in IT and service management, Susan has successfully driven operational excellence across global markets. She has a strong track record of enhancing customer satisfaction, streamlining operations, and negotiating strategic partnerships. Prior to Optivide, Susan led significant initiatives at Pollinate International and ZT Systems, consistently improving service delivery and achieving high SLA compliance. Susan also serves as an adjunct professor in computer engineering at Essex County College. Known for her people-first leadership philosophy, she fosters collaboration, operational efficiency, and innovation in both technology and sustainability.