Passes Support

Our online system makes booking easy. Here's everything you need to know about how it works and how to plan your trip to Singapore.

Essential Registration Dates

When does delegate registration open for Money20/20 Asia?

We are now open for delegate registration. For all passes and prices, click here.

When does Money20/20 Asia 2020 take place?

We commence on Tuesday 24th March and close on Thursday 26th March 2020.

Is there a registration deadline?

No. Once registration is open, delegates can register up to and throughout the event. When our registration website closes, you are able to pay for a pass in our registration area at the event.

Where will be Money20/20 Asia 2020 be held?

Money20/20 Asia will be held in Singapore, Marina Bay Sands Expo Centre.

Online Bookings

How can I book a pass for Money20/20 Asia?

Event passes can be booked online here.

What are the different passes and how much do they cost?

For all passes and prices, click here.

I have created an account but haven't received my password, what should I do?

Please click on Forgotten Password and enter the email address you used to create your account. You should then receive an email to reset your password. If you do not receive the link, please contact us.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?

You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to the My Passes section of your My Account area and register additional delegates or make changes before paying.

I do not yet know the details of the delegates who will be attending, can I still register them?

If you do not yet know the name of the delegate(s) attending, you can still register them without having to provide any details. Once you have the details, you'll be able to update the registration from the My Passes section of your My Account area.

When will I receive my final booking confirmation?

In order for your registration to be processed, you must have paid your registration fee in full. Once we have received payment, we will contact you directly on next steps regarding registering your pass(es).

What do I do if I require a visa?

Please check with the Singapore embassy in your country if you are unsure whether a visa is necessary. Please note that only registered delegates will be provided a visa invitation letter upon request.

If you do require a visa, you can download a visa invitation letter directly online from the My Passes section of your My Account area, once you have registered. If the name on your registration differs from the one on your passport, please contact us.

I get an error message when trying to register, who can I contact?

Please contact us with a description of the steps taken, a screenshot of the error message you received and the browser version you are using. We will then get back to you as soon as possible.

What does my pass include?

All passes except contractor and/or service passes include:

  • Access to the exhibition floor
  • Access to all content sessions
  • Daytime and evening networking events
  • Workshops
  • Networking mobile app
  • Lunch and refreshments

Payments

Which currencies do you accept?

All payments must be made in USD ($). We do not accept any other currency.

Do your prices include tax?

There is 7% GST made payable on all passes purchased by Singaporean based companies.

What methods of payment are accepted?

You can pay prior to the event with:

  • VISA
  • MasterCard
  • American Express
  • Maestro
  • JCB
  • Discover
  • Diners Club
  • Bank Transfer

How do I pay by Bank Transfer?

If you would like to pay by bank transfer, please contact us to request an invoice for you. Payment is required within 30 days. If payment has not been received by this time, your invoice will be made void and that rate will no longer be honoured if the price has increased during or after this time. Once we have received payment, we will be in contact with you regarding next steps on how to register your passes.

What do I do once I have completed my bank transfer?

Once we have received payment, we will be in contact with you regarding next steps on how to register your passes.

What options do I have if my credit card is declined?

It is advisable to contact your card issuing bank to authorise them to release the appropriate funds. Another alternative is a payment by bank transfer - if you would prefer to pay by this option, please contact us.

Amendments and Replacements

Can I change the name of a booked delegate?

Yes, if you wish to make a name change, you can do so by hovering over the delegate’s pass from the My Passes section of your My Account area, clicking on Pass Options and then Replace Delegate.

Is there a deadline to make a name change?

No, however it will no longer be possible to make a name change via your online account when we close registration online, closer to when we commence our event in March.

I can only attend for one day; can I transfer my pass to somebody else?

No, passes are non-transferable once printed.

My company is a sponsor, can we use each other’s passes during the event?

No, passes are non-transferable once printed.

Your pass is personal to you and once you have received your pass onsite it cannot be amended, substituted or reissued to another person. For the avoidance of doubt, you shall not be permitted to use a pass other than the pass issued to you and which displays your name. We reserve the right to remove you from the event if you are found to be using a pass which has been issued to an already registered delegate.

How can I change the name/email of the contact person of the booking?

If you wish to change the name/email of the booking’s contact person, please contact us.

Cancel

Can I receive a refund or credit if I cancel my booking?

All Money20/20 Asia passes are non-refundable, nor can they be transferred to another Money20/20 event. These cancellation terms apply for any type of cancellation reason.

Unfortunately, we’re unable to make exceptions for personal reasons, weather conditions, travel delays or other factors outside your control. However, it is possible to replace a delegate, via the My Passes section of your My Account area.

When online registration closes closer to our event commencing in March, it will no longer be possible to make a name change via your online account, however you will still be able to make a name change at the registration area of the event if the pass has not already been printed.

Venue Information

Where will be Money20/20 Asia be held?

Money20/20 Asia will be held in Singapore, Marina Bay Sands Expo Centre.

Marine Bay Sands 10 Bayfront Avenue Singapore 018956

Where is the closest airport?

The closest airport to Marina Bay Sands is Changi Airport.

Where can I stay in Singapore?

Money20/20 Asia has exclusive special rates at the amazing Marina Bay Sands hotel. You will be a few minutes’ walk away from the Marina Bay Sands Expo & Convention Centre. If you would like to take advantage of this, please contact us.

How accessible will the event be?

Money20/20 Asia is committed to providing a safe and accessible event for all. Please contact us for any special requirements.

General

Is there a dress code?

Typically, delegates dress in business attire. We say come as you are and wear whatever makes you feel comfortable and reflects your brand best.

I have specific dietary requirements. Can I add this in my booking?

Yes absolutely. We at Money20/20 want to ensure that we are catering to you as best as possible. Please ensure that you add in your dietary booking at the time of your booking – you will see a designated field for this when making your booking. If you did not book your own pass, please contact us with your dietary requirements and will add this in for you.

Am I allowed to bring in my own food?

You will not be able to bring food into the venue but not to worry, your ticket includes catering throughout the day.

Partnering with Money20/20

How can I apply to be a speaker?

We are now closed for speaker submissions. You can still apply but your submission will be placed into the waiting list. You can do so here.

How can I apply to participate in Rise Up?

You can now apply for Rise Up on our website here. If you are selected for this year’s cohort and have already purchased a pass, please contact us here for a reimbursement of your original pass.

How long will it take to hear from the content team regarding my submission?

Our content team will respond to you with an update regarding your submission within 12 weeks of the date that you submitted on our website. The closer that we get to the day that our event starts, this time frame will shorten but please be assured that every submission will receive an update.

How can I apply to become a media or press partner?

If you would like to become a media or press partner, please visit our website here where you can submit your enquiry. Our incredible marketing team will be in touch with you as soon as possible!

How can I become a sponsor/exhibitor at Money20/20 Asia?

If you would like to sponsor or exhibit at Money20/20 Asia, please visit our website here where you can submit your enquiry. Our fantastic sales team will be in touch with you as soon as possible.

Contact Us

Still need help? Get in touch!

Registration help

Call us on +44(0)203 033 2070 or email us here.

How can I receive more information throughout the year?

If you wish to be on our mailing list, you can sign up for our newsletter here.