Innovation in AI including chat bot and chat commerce, mobile wallet, payments, cryptocurrency and enterprise integrated messaging will greatly shape people's daily life and open up new ways for businesses to creatively connect with customers. But understanding the customer will always be central to success. Since its founding, global innovation company Rakuten has worked to develop the Rakuten Ecosystem, a comprehensive range of online services, including FinTech businesses, centred around the Rakuten membership. Hear from Hiroshi Takasawa on how Rakuten is investing in the future to grow its global membership to two billion by 2020.

Chair

Naga Munchetty, Journalist and Broadcaster