Banking on conversational AI: the DBS and Kasisto story
With the world's most mature deployment of conversational AI in a bank, DBS and Kasisto will share more about their partnership, from how the technology was deployed to how it has led to new and innovative customer experiences. The AI assistant now handles 82% of all digibank customer inquiries and is driving business results. The two CEOs will share personal anecdotes about the partnership and their personal views on what the next usecases for AI will be in financial services.
Clara Durodié, Founder & CEO, Cognitive Finance Group