McKinsey & Company , Partner
Olivia is a Partner in the San Francisco office of McKinsey & Company and a core member of the Firm Financial Services and Risk Management practices. She has worked extensively on financial inclusion topics in emerging markets as well as with a broad range of financial institutions in the US and Europe.
She is co-leader of McKinsey Financial Inclusion Practice, and has experience working on financial exclusion topics in a range of countries including Uganda, Kenya, Ethiopia, India, Pakistan, China and Nigeria. She is an author of the recent McKinsey Global Institute publication, Digital Finance for All: Powering Inclusive Growth in Emerging Economies. She is a member of the Executive Committee of the Better Than Cash Alliance and on the Advisory Committee for the ProInspire Fellowship in Digital Finance.
Olivia is also a leader in McKinsey risk practice, where she is a leader in our work on risk and financial technologies leads our service line in Enterprise Risk Management in North America.
Olivia client work includes customer experience transformations in retail and small business financial services, strategy and diligence work for investors in digital financial services, and examination of sales practices in retail banking. She has also contributed to major research efforts looking at both the economics and risks associated with digital payments in emerging markets. These include an empirical analysis of the economics of mobile money in East Africa, an examination of the economics of payment systems around the world to understand implications and opportunities for financial inclusion, and an investigation into the risk associated with digitally-enabled payments in the developing world.
Prior to joining McKinsey & Company, Olivia was a Pappalardo Fellow in Physics at MIT. She holds a PhD in Physics from Harvard, an MSC in Mathematics from Oxford University where she was a Rhodes Scholar, and a BA in Physics and Mathematics from Stanford University.