Exclusive Lunch by Mastercard: The trust equation: Digital resilience, AI-driven identity management, and frictionless CX

Location: MR106, Level 1

Important Note: This is an invite-only session, bookmarking this session does NOT guarantee a seat. If you are interested to take part, please reach out to beta.du@mastercard.com to RSVP.

While the digital landscape has unlocked opportunities for businesses and consumers to connect, it has also created spaces where new challenges can flourish.

Today we are witnessing a surge in such fraud trends like document manipulation, deepfakes, bot attacks, friendly fraud, data breaches and identity theft. With billions around the world interacting online every day, how do you know if your customers are who they claim to be? How do you manage the impacts of declines and disputes on their experience? How do you continue to maintain trust with your partners and customers?

Join us as we discuss:

• The latest trends in digital identity verification, dispute management, and payment optimization

• Ways to leverage data and insights from payments, devices, identities, and behaviors to stay ahead of fraud and chargebacks

• Fresh look on strategies for chargeback prevention: effectively managing declines and disputes to reduce customer pain points