Designing Human-Centered Finance for Trust and Inclusion

As financial services become more automated, embedded, and AI-driven, trust can no longer be treated as a feature — it must be designed into the system. This roundtable brings together perspectives across insurance, payments, digital wealth, credit access, platform infrastructure, and regulation to explore how human-centered design, responsible data use, and embedded protection can strengthen security, reduce bias, and expand access to financial services. From protecting workers and merchants to enabling everyday users to participate in digital finance with confidence, the discussion examines how fintech can scale innovation responsibly while building long-term trust and inclusion across diverse markets.