Redefining the Banking Experience for Underserved Segments

Serving underserved customers at scale requires more than digital channels — it demands smarter infrastructure, real-time decisioning, and inclusive product design. This panel examines how digital banks across APAC are using AI, alternative data, and automation to expand access, improve risk assessment, and simplify everyday money management. From onboarding and payments to credit and fraud prevention, the discussion explores how next-generation banking models are closing access gaps while building sustainable, trust-driven relationships with emerging customer segments.